I know. It’s been a long time since I’ve blogged. I have found a lot o f things to keep me busy, lately.
For one thing, I’ve started another business. Raven Design is my own design studio where I can help other small businesses create advertising. It really fuels my creative spirit. Not sure what that means, exactly, but it sounds artsy-fartsy, doesn’t it?
I’ve also been vlogging a lot. Isn’t that what it’s called when one commits a blog to video? Those are all posted to our Youtube channel.
Recently we have had several customers who have, how do I put this diplomatically, challenged my easy-going business nature. Look, I don’t mean to complain, but there is something I need to get off my chest.
We agreed to come to your home, at no cost or obligation to you. We had you show us through your home, describing the things that were important to you to get cleaned. We agreed and told you if there would be an additional charge or not. We worked out a competitive price, which is no mean feat in this economy I might add, and you agreed to it. We put you on our calendar and scheduled your first cleaning.
So, please tell me why you decided two days before we come out to ask if we would do three or four things that we never discussed, were not on the list of things that we do and want them done for free? “Thanks for the reminder that you’re coming on Tuesday, Mike. By the way, could you please also take out all the trash, dust all the blinds and wash the windows while you’re here?”
The short answer to that question is, no. The reason is this will require extra time and effort on our team’s part and when we quoted you a price, those things were not taken into account.
We appreciate that everyone is trying to get as much value as possible from every penny spent, but when you mention these extra things just before the cleaning or, worse yet, while we’re standing in your living room on the day of the cleaning, frankly it sounds like you’re trying to get something for nothing, figuring we wouldn’t dare say no right then and there. Most times you are correct, but it’s going to leave a bad taste in my mouth for a while. If you want to know if we will clean something, ask at the time of the walk-through. We will be happy to let you know if we will dust Uncle Igor’s urn (sure, no charge!).
We value each and every customer we have. We wouldn’t still be here five years later if we didn’t. But please, please don’t take advantage of that value that we place on you.
Ok that’s off my chest. Thanks for letting me vent. Now I have to get back to work.