Teamwork Makes Magic

Kerri Walsh and Misty Mae-Treanor.   Ricky Rubio and Kevin Love.  Victor Cruz and Eli Manning.  You and us.  All of these people have something in common.  they are teammates.   Each of these pairs needs the other in order to effectively do what they are paid to do.

Ok, fine.  Manning and Rubio have other team mates available to them.  But when the play calls for it, they must work together and when they do, magical, wonderful, exciting things can happen.

I suppose you may be scratching your head and wondering about the “you and us” in the first line.  Imagine hiring a maid service and giving them the instruction,” just do a good cleaning in this room.”  You have certain items you want cleaned in a certain way and you know what those things are.  You received a sheet from the service explaining what they do, but cleaning is cleaning, right?  You arrive home at the end of the day and are shocked to find that the books on the book shelf were not dusted.  Also, the blinds are still dusty!  Don’t these people know how to clean?

Likewise, let’s assume we come to clean your home.  When we did the walk through, we noticed that very old and very expensive-looking area rug in the living room.  We wondered if it was an heirloom, but didn’t ask.  You didn’t say anything so we assumed it was safe to vacuum.  We imagine Great-great-grandma Louisa is rolling in her grave after what our vacuum did to that rug.

In both of these examples, both you and we are to blame for, a). your disappointment with our cleaning and b). the destruction of Great-great Grandmas’ heirloom rug.

It is up to both of us to communicate our wishes, expectations and abilities to each other.

We have a client who, on about the fourth or fifth cleaning called while we were at her home and asked if we would clean the blinds that day.  The time before that it was make the beds.  The time before that it was something else.  I explained that, no, we would not be cleaning her blinds that day.  She was indignant that I would say no and demanded to know why not.  I explained that when we gave her an estimate, we were very clear about what we did or did not do and she had never mentioned anything about cleaning blinds or making beds or any of the other extra things that she was adding on every cleaning day.  Also, we had a very busy day that day and extra time spent cleaning her blinds would  make us late to other clients’ homes.  To be fair, we never said we don’t clean blinds.  Likewise, she never mentioned she wanted them cleaned.

Now we communicate on a regular basis.  We know exactly what she expects of us and she knows exactly what and how we will be cleaning.

When we and the client are in synch and communicate openly and honestly we can give you a house cleaning that you love.  The kind of clean home that you daydream about at work.  You know you will find everything exactly the way you want it when you get home that day.  After all, that’s why you hired us, right?


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