Tag Archives: customer service

Cleaning Your Home With a Team

Ok, so here you are.  The woman who has been cleaning your home has finally given her notice.  She has been with you for the last 15 years, basically since she graduated high school, and here she is expecting her second child.

It’s been nice having one person clean your home.  She was fairly reliable, showing up every week and taking about four to five hours to clean your home the same way you would.  Sure, it took some training to get her to do it your way, but it was worth it.

Woman Cleaning Toilet

What are your options for replacing her (like you could ever replace her)?  Angieslist has a good comparison of your options, here.

You could search for another woman; maybe on craigslist or in the local news paper, but that seems so last century.  Besides, the world is a much different place since you last hired a home cleaner.

The other option is to hire a service.  The nice part of this option is you know that they are most likely insured and there is a certain amount of security involved with inviting them into your home.

A reputable cleaning service will background check their employees, have liability insurance and can be dependable and reliable.  Some will send the same people each time (usually two or three), so you have a sense of continuity on each cleaning.

The down side to this is that where it took your previous woman four to five hours to clean your home, the cleaning company can usually have it done in an hour to an hour and a half.  This may lead you to believe that they did an inferior job or skipped some things you wanted done, but in reality, two or three people naturally can do the same job your previous cleaner did in 1/3 or 1/2 the time.

Team

It may also be disconcerting to have a group of people in your home versus one person.  Whereas your previous cleaner was pretty silent in her work, save for the vacuum, a team will normally communicate during the cleaning (“Don’t forget the stainless polish.”, “Did you do these stairs, yet?”).

The decision is a personal preference and one you most likely will lose some sleep over.  It is your home, after all.  Best of luck to you!

Advertisements

Selling Your Home?

Fantastic!  According to Donna Wheeler from Edina Realty we are in the middle of a Sellers Market.

And, as it happens, with the exception of chiropractor, we happen to know a LOT of Real Estate agents.

There’s Donna, Jon, Carla, Sara, Tim and Teresa, just to name a few.  Don’t make us get out the Rolodex.

Now that you have a Realtor your next step should be to call a professional cleaning service.  Why, you ask?  Because every day your home sits on the market is costing you money and one of the surest ways to get it sold faster is to get it cleaned.

As homeowners, we tend to take our homes and our regular cleanings for granted.  Everybody does the basics; clean the bathroom, clean the kitchen, dust, vacuum, etc. but there are areas that tend to get neglected.  Try this: go to your bathroom and pull out any vanity drawer and move everything inside of that drawer out.  See what I mean?  You can also try this with your refrigerator drawers.

5  24

Once you have your home on the market you will most likely do some de-cluttering and once that happens, areas that were neglected tend to pop out.  And let’s not kid ourselves.  The folks checking to see if your home is their next home will be looking in every nook and cranny.

That’s where a professional cleaner can come in handy.  We know where to look and what to do to help your soon-to-be-ex- home shine for the upcoming showings.  Cobweb swinging from the chandelier?  Not when we’re done.  Cotton swab behind the toilet?  Nope!  Toothpaste in the sink?  What toothpaste in the sink?

14  15

So, when you’re ready to put your home on the market, just remember; a good cleaning service can actually pay for itself when it comes to getting your home sold.

Video

Question of the Week: How important is Bonding for a Cleaning or Maid Service?